Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however, we require a 24-hour cancellation notice.
We confirm all appointments via text, email, or phone call and send out appointment reminders based on your preference.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.
We recommend scheduling your next appointment reservation before you leave the salon/spa or making your appointment to ensure you receive the best date and time for your services. Please arrive 10 minutes prior to your reservation in preparation for your service.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to correct the service. Service corrections are scheduled exactly like regular appointments. The only qualification that we make in providing service correction is that you call to schedule this service correction within 7 days of the original service and that the service correction is scheduled with the same stylist who provided the original service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the service correction may be scheduled with another Service Provider. There will be an adjusted charge for a redo if the guest requests a different “Look” or service than was originally asked for by that Guest.
We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase for Hair Care and Dermalogica Skin Care. Glo Beauty Make up is always NON-refundable.
RIGHT OF REFUSAL
We are a privately owned business and reserve the right to refuse services to anyone we choose. While we are accepting of all people, we will not tolerate racism or bigotry of any kind. We will also not tolerate any unwarranted hostility directed towards any of our guests or stylists.
All appointments are logged and tracked within our system, and we are able to determine whether a specific guest has a history of frequent no-shows or last-minute cancellations. Should we determine that a guest is too difficult to work with, we reserve the right to cease doing business with that guest.